Privacy Policy

EAB HOMES LTD - PRIVACY POLICY

We are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with our Privacy Policy. Click here to access our website privacy policy here.

We are Committed to Protecting your Privacy

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. Our Policy indicates the type of processes that may result in data being collected about you. Your use of this website and our social media gives us the right to collect that information.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website and social media. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the General Data Protection Regulations (“GDPR”). All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Cookies

Your Internet browser has the in-built facility for storing small files- “cookies” – that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to the Google Advertising Privacy Notice for more information about tracking cookies for Google Adwords & Google Analytics.

Google Adwords Conversion Tracking

We use Google Adwords Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and the ability to opt out.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website, but we will not use any information that could identify those individuals.

Changes to this Policy

We will continue to review and monitor our Privacy Policy and where we do this, we will ensure that this is available from our website and will supersede the previous version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. Please ensure that you read this document each time you use the website to ensure that it still meets with your approval.

Please note that by sending your personal information to us you are explicitly consenting to the processing and transfer of such information in this way and as set out in our Policy there are other legitimate basis for processing your information. In addition to the information you submit to us via the site, we may collect information about visits to the site. We gather information on the relative popularity of each page, the average number of pages accessed by visitors, the number of emails sent or files downloaded, and the average time spent on the site. None of this information is linked back to you as an individual.

If any information with which you have provided us becomes inaccurate or out of date, you would like to opt-out or if you have any queries about our Privacy Policy, please contact us on the details set out in our Policy.

If any information with which you have provided us becomes inaccurate or out of date, or if you have any queries about this privacy statement, please contact us:

EAB Homes Ltd
1 Penington Road
Beaconsfield
Bucks HP9 1ET

Tel: 01494670834

Email: reception@eabhomes.co.uk

Website Privacy Policy

EAB HOMES LTD - WEBSITE PRIVACY POLICY

This policy will explain how and why EAB Homes Ltd uses personal information from clients and other members of the public. Any references to “we”, “our” or “us” in this policy are referring to EAB Homes Ltd.

Through your use of this website we may collect information from you, when you request information from us or engage with our services, or as a result of your relationship with one or more of our employees or otherwise in the course of our business.

Where we refer to “your information” in this policy, are references to personal information that you provide to us or which we otherwise gather in the course of operating our business.

INFORMATION WE COLLECT AND HOLD ABOUT YOU

Members of the Public/Clients/New Home Owners and Any Other Individual

We will collect personal information about you when you contact us about our new homes or other services on offer to you (for example, your name, address, email contact details, telephone number).

We may also collect information about you and/or any other individuals you tell us about to continue to provide our services to you.

Our Privacy Policy is available here. When you begin to communicate with us on any level, we may add your personal data to our marketing database to send you information about relevant new homes, information, events and services. We will always give you the opportunity to opt-out of this marketing.

Marketing

Where you are not a client/or home owner affiliated with us, and you are a consumer (i.e. you are not representing a business or organisation), we will only send you marketing communications by email or other electronic means with your consent. If you consent to receive email marketing from us, we will add your personal information (your name and email contact details) to our marketing database.

You can opt out of marketing communications by contacting us at reception@eabhomes.co.uk at any time to opt out, change your contact details or to update your communication preferences.

Visitors to our Website

We will collect personal information that you voluntarily provide to us via the website, if and when a form exists to do so. This information may include your contact details including name, address, email, telephone number and where you provide it, some categories of personal data for example, ethnic origin and religious beliefs.

We may also collect information about how you use our website and we refer you to our Cookies Policy here which has information about how we use cookies on our website.

People who contact us via LinkedIn

Where you contact us by sending us a private or direct message via LinkedIn, we may share this information with our staff (e.g. to respond or pass on information). We will not share messages with any other organisation without your prior consent.

Queries and Complaints

If you send a query or complaint to us, we will use the personal information you provide to us (e.g., your name and the name(s) of any other individuals involved) to process your query or complaint and respond to you. Where necessary or appropriate, we will share this information with relevant third parties such as our regulating bodies, the NHBC, LABC or other Warranty Provider, or tradesmen, suppliers, manufacturers or any other party involved in the resolution of your concern, as is appropriate.

HOW AND WHY WE USE YOUR INFORMATION

Under data protection law, we can only use your personal data if we have a proper reason for doing so, e.g.:

  • to comply with our legal and regulatory obligations;
  • for the performance of our business with you;
  • for our legitimate interests or those of a third party; or
  • where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

WHO WE SHARE YOUR INFORMATION WITH

We will not disclose any information you provide to any third parties other than:

  • where you have given us consent to share the information;
  • third parties relevant to the services that we provide. This may include, but is not limited to, counterparties to transactions or any other business (including individuals and companies acting for other parties), other professional service providers, regulators, law enforcement agencies, governmental institutions, tribunals and courts;
  • third party agents/suppliers or contractors, in connection with the processing of your personal information for the purposes described in this policy. This may include, but is not limited to, IT and communications service providers. It may also include disclosures to our own advisers such as auditors and accountants and any external legal advisors which we may instruct from time to time;
  • if we are under a legal or regulatory duty to disclose or share your personal information;
  • should you apply for a position with us, we may disclose your personal information for the purposes of seeking references and confirmation of the details which you have provided.

INTERNAL TRANSFERS

We do not transfer the information you give us to countries outside the EEA, except where the international transfer is necessary in connection with the services we are providing to you. These transfers are subject to special rules under European and UK data protection law.

These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal data will be secure.

If you are outside the EEA, your information may be transferred outside the EEA to provide you with our services. By submitting your personal information to us in this way you agree to the transfer and processing of your information outside the EEA.

RETENTION OF PERSONAL INFORMATION AND SECURITY

Your personal information will be retained for as long as required:

  • for the purposes for which the personal information was collected;
  • to establish or defend legal rights or obligations or to satisfy any reporting or accounting obligations; and/or
  • as required by data protection laws and any other applicable laws or regulatory requirements.

We will ensure that the personal information that we hold is subject to appropriate security measures.

YOUR RIGHTS

Under certain circumstances you have the following rights in respect of the personal information about you that we process:

  • the right to access and port personal information;
  • the right to rectify personal information;
  • the right to restrict the use of personal information;
  • the right to request that personal information is erased;
  • the right to object to processing of personal information; and
  • the right to ask us to transfer your personal information to another person or organisation.

If you have given your consent to us processing your personal information (for example, consent to receive information about our services, homes, events and any other material), you have the right to withdraw your consent at any time. To withdraw your consent, please contact reception@eabhomes.co.uk.

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information and, subject to our retention policy, we will dispose of your data securely.

CHANGES TO THIS POLICY

We may change this policy from time to time by updating this page. You should check this policy from time to time to ensure you are happy with any changes.

HOW TO CONTACT US

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below:

EAB Homes Ltd
1 Penington Road
Beaconsfield
Bucks HP9 1ET

Tel: 01494670834

Email: reception@eabhomes.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Cookie Policy

WWW.EABHOMES.CO.UK - COOKIE POLICY

1. INTRODUCTION

1.1 Our website uses cookies.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. ABOUT COOKIES

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

3. OUR COOKIES

3.1 We use both session and persistent cookies on our website.

3.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) we use Google analytics tracking cookie ‘__utma’ on our website which is used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. Expiration Time: 2 years from set/update.

(b) we use Google analytics tracking cookie ‘__utmb’ on our website which is used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.. Expiration Time: 30 mins from set/update.

(c) we use Google analytics tracking cookie ‘__utmz’ on our website which stores the traffic source or campaign that explains how you reached our site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. Expiration Time: 6 months from set/update.

(d) we may use Google analytics tracking cookie ‘__utmv’ on our website which can be used to store visitor-level custom variable data. The cookie is updated every time data is sent to Google Analytics.s. Expiration Time: 2 years from set/update.

4. ANALYTICS COOKIES

4.1 We use Google Analytics to analyse the use of our website.

4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

4.3 The analytics cookies used by our website have the following names: _utma, _utmb, utmz and _utmv as described above.

4.4 The information generated relating to our website is used to create reports about the use of our website.

4.5 Our analytics service provider’s privacy policy is available at: https://www.google.com/policies/privacy/.

5. THIRD PARTY COOKIES

5.1 Our website uses no third party cookies other than the Google analytics cookies described above.

6. BLOCKING COOKIES

6.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

6.2 Blocking all cookies will have a negative impact upon the usability of many websites.

7. DELETING COOKIES

7.1 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/kb/278835);

(b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

7.2 Deleting cookies will have a negative impact on the usability of many websites.

8. OUR DETAILS

8.1 This website is owned and operated by EAB Homes Ltd.

8.2 Our principal place of business is at 1 Penington Road, Beaconsfield, Bucks HP9 1ET

8.3 You can contact us by writing to the business address given above, by email to reception@eabhomes.co.uk or by telephone on 01494 670834.